Returns and Refund policy is provided by BIOGENLIFE SCIENCE PVT. LTD. Under this policy the option of replacement and/ or refund is offered by BIOGENLIFE SCIENCE PVT. LTD. Every products listed under a particular category may not have the same returns policy. Kindly check the respective item’s applicable return policy on the product page for any exceptions to the table below:
General Return Policy:
Products can be returned within 5 days of delivery of the product to the customer through the particular order if and only if the product is found to be Damaged. The product is to be repacked and returned to us by Indiapost / courier by affixing the label (sent to you by mail in the registered mail id) . The amount paid through the order and the courier charge (at actuals) will be refunded back to customer within 5-7 working days of receipt of the return post.
Return Policy for Other Categories:
Food Supplements in the form of POWDER:
Products can be returned within 5 days of delivery of the product to the customer through the particular order if and only if the product is found to be Expired / Damaged / Leaked / Container or Jar Broken. The product is to be repacked and returned to us by Indiapost / courier by affixing the label (sent to you by mail in the registered mail id) . The amount paid through the order and the courier charge (at actuals) will be refunded back to Customer within 5-7 working days of receipt of the return post.
Food Supplement in the form of TABLET / CAPSULE / SOFGEL:
Products can be returned within 5 days of delivery of the product to the customer through the particular order if and only if the product is found to be Expired / Damaged / Leaked. The product is to be repacked and returned to us by Indiapost / courier by affixing the label (sent to you by mail in the registered mail id) . The amount paid through the order and the courier charge (at actuals) will be refunded back to customer within 5-7 working days of receipt of the return post.
Food Supplements in the form of SUSPENSION / SYRUP / INJECTION / DROP / LIQUID:
Products can be returned within 5 days of delivery of the product to the customer through the particular order if and only if the product is found to be Expired / Damaged / Leaked / Container or Jar Broken. The product is to be repacked and returned to us by Indiapost / courier by affixing the label (sent to you by mail in the registered mail id) . The amount paid through the order and the courier charge (at actuals) will be refunded back to Customer within 5-7 working days of receipt of the return post.
Other Products:
Products can be returned within 5 days of delivery of the product to the customer through the particular order if and only if the product is found to be Damaged / Size Problem. The product is to be repacked and returned to us by Indiapost / courier by affixing the label (sent to you by mail in the registered mail id) . The amount paid through the order and the courier charge (at actuals) will be refunded back to customer within 5-7 working days of receipt of the return post.
Need help?
Contact us at biogenlifescience@gmail.com for questions related to refunds and returns.